{"id":1789,"date":"2021-09-21T13:12:26","date_gmt":"2021-09-21T10:12:26","guid":{"rendered":"https:\/\/pelladreams.com\/?st-import=e8cea7765402f4a1ee6c4ef015457ab9"},"modified":"2026-09-29T08:16:57","modified_gmt":"2026-09-29T08:16:57","slug":"faq","status":"publish","type":"page","link":"https:\/\/pelladreams.com\/ar\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1789\" class=\"elementor elementor-1789\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1d827ae elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1d827ae\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bbad00d\" data-id=\"bbad00d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c39c40c elementor-widget elementor-widget-ideapark-accordion\" data-id=\"c39c40c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ideapark-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"c-ip-accordion\">\n\t\t\t<div class=\"c-ip-accordion__wrap\">\n\t\t\t\t<div class=\"c-ip-accordion__list\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">How long does delivery take?<i class=\"ip-plus_big c-ip-accordion__arrow\"><\/i><\/div><\/a>\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>Your order arrives within 5\u201312 business days from the day you place it. This covers preparation, quality check, packaging and shipping. You'll receive a tracking number by email as soon as it ships.<\/p><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">Which countries do you ship to?<i class=\"ip-plus_big c-ip-accordion__arrow\"><\/i><\/div><\/a>\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>We ship to Saudi Arabia, the UAE, Kuwait, Qatar, Bahrain, Oman and Jordan \u2014 and shipping is always free.<\/p><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">Will I pay customs or import fees?<i class=\"ip-plus_big c-ip-accordion__arrow\"><\/i><\/div><\/a>\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>No. Every order ships with duties and taxes already paid, so there's nothing extra to pay at your door.<\/p><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">Can I send a piece as a gift?<i class=\"ip-plus_big c-ip-accordion__arrow\"><\/i><\/div><\/a>\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>Of course. Every order arrives in our signature gift box. To send it straight to someone special, simply enter their address at checkout.<\/p><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">Can I return or exchange my order?<i class=\"ip-plus_big c-ip-accordion__arrow\"><\/i><\/div><\/a>\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>Because every piece is sent sealed as a gift, we don't accept returns for a change of mind. If your order arrives damaged or isn't what you ordered, message us within 7 days of delivery with a photo and we'll help you right away. Full details are in our Refund Policy.<\/p><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"c-ip-accordion__item\">\n\t\t\t\t\t\t<a class=\"c-ip-accordion__link js-accordion-title\" href=\"\" onclick=\"return false;\"><div class=\"c-ip-accordion__header\">What is moissanite stone?<i class=\"ip-plus_big c-ip-accordion__arrow\"><\/i><\/div><\/a>\t\t\t\t\t\t<div class=\"c-ip-accordion__content entry-content\"><p>Moissanite was first discovered in 1893 by the scientist Henri Moissan, inside a crater left by a meteorite \u2014 which is why it's often called the stone from the stars. Natural moissanite is extremely rare, so the moissanite in our pieces is created in a lab.<\/p><p>It isn't a diamond; it's a gemstone of its own \u2014 but it comes remarkably close. A standard thermal diamond tester reads it as a diamond, and it takes a specialised moissanite tester to tell the two apart.<\/p><p>It shows more fire than a diamond \u2014 that flash of colour you see when it catches the light \u2014 and at 9.25 on the Mohs hardness scale, it's made to be worn every day.<\/p><\/div>\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>How long does delivery take? Your order arrives within 5\u201312 business days from the day you place it.&hellip;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"footnotes":""},"class_list":["post-1789","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pelladreams.com\/ar\/wp-json\/wp\/v2\/pages\/1789","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pelladreams.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pelladreams.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pelladreams.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pelladreams.com\/ar\/wp-json\/wp\/v2\/comments?post=1789"}],"version-history":[{"count":9,"href":"https:\/\/pelladreams.com\/ar\/wp-json\/wp\/v2\/pages\/1789\/revisions"}],"predecessor-version":[{"id":6000,"href":"https:\/\/pelladreams.com\/ar\/wp-json\/wp\/v2\/pages\/1789\/revisions\/6000"}],"wp:attachment":[{"href":"https:\/\/pelladreams.com\/ar\/wp-json\/wp\/v2\/media?parent=1789"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}