FAQ

How long does delivery take?

Your order arrives within 5–12 business days from the day you place it. This covers preparation, quality check, packaging and shipping. You'll receive a tracking number by email as soon as it ships.

Which countries do you ship to?

We ship to Saudi Arabia, the UAE, Kuwait, Qatar, Bahrain, Oman and Jordan — and shipping is always free.

Will I pay customs or import fees?

No. Every order ships with duties and taxes already paid, so there's nothing extra to pay at your door.

Can I send a piece as a gift?

Of course. Every order arrives in our signature gift box. To send it straight to someone special, simply enter their address at checkout.

Can I return or exchange my order?

Because every piece is sent sealed as a gift, we don't accept returns for a change of mind. If your order arrives damaged or isn't what you ordered, message us within 7 days of delivery with a photo and we'll help you right away. Full details are in our Refund Policy.

What is moissanite stone?

Moissanite was first discovered in 1893 by the scientist Henri Moissan, inside a crater left by a meteorite — which is why it's often called the stone from the stars. Natural moissanite is extremely rare, so the moissanite in our pieces is created in a lab.

It isn't a diamond; it's a gemstone of its own — but it comes remarkably close. A standard thermal diamond tester reads it as a diamond, and it takes a specialised moissanite tester to tell the two apart.

It shows more fire than a diamond — that flash of colour you see when it catches the light — and at 9.25 on the Mohs hardness scale, it's made to be worn every day.