Last updated: September 2026
Pella Dreams (“we”, “us”) is an online store at pelladreams.com, operated by HUSAM SAMI SAFARINI, a sole proprietorship registered in Jordan (Commercial Registration No. 617967). This policy explains what personal information we collect when you visit our website or place an order, how we use it, and the choices you have.
Information we collect
When you place an order: your name, email address, phone number, billing and shipping address, and the details of your order.
When you contact us: the information you share through our contact form, by email or on WhatsApp.
When you browse our website: technical information such as your IP address, browser type, device, the pages you visit and how you arrived at our site. This is collected through cookies and similar technologies (see Cookies below).
Payment information: card payments are processed securely by our licensed payment provider. We never see or store your full card number.
How we use your information
- To process, ship and deliver your order, and to send you order confirmations and tracking updates
- To answer your questions and provide customer support
- To prevent fraud and keep our website secure
- To understand how our website is used and improve it
- To show you relevant ads on platforms such as Instagram and Facebook
- To send you news and offers, only if you have chosen to receive them. You can unsubscribe at any time.
Who we share your information with
We share only what is needed, with:
- Our fulfilment partner, who prepares and ships your order
- Shipping carriers, to deliver your order
- Our payment provider, to process your payment
- Service providers who host our website and send our emails
- Meta (Facebook and Instagram), through the Meta Pixel, to measure and improve our advertising
We do not sell your personal information. We may also disclose information when required by law.
Where your information is processed
Because our partners operate in different countries, your information may be processed outside the country where you live, including in Jordan, the European Union, China and the United States. We take reasonable steps to make sure it is protected wherever it is processed.
Cookies
Our website uses cookies to:
- Keep items in your cart and remember your preferences (essential cookies)
- Understand how visitors use our website (analytics cookies)
- Measure the performance of our ads (marketing cookies, including the Meta Pixel)
You can block or delete cookies in your browser settings. Blocking essential cookies may stop the cart and checkout from working.
How long we keep your information
We keep order information for as long as needed to fulfil your order and to meet our legal, tax and accounting obligations. If you create an account, we keep your account details until you ask us to delete them. Other information is kept only as long as it is needed for the purposes above.
Your rights
You can ask us to:
- Tell you what personal information we hold about you and give you a copy
- Correct information that is wrong or incomplete
- Delete your information, unless we need to keep it for legal reasons
- Stop sending you marketing messages
To make a request, email us at info@pelladreams.com. We may need to confirm your identity before we respond.
Security
Our website is protected with SSL encryption, and we take reasonable measures to protect your information. No method of transmission over the internet is completely secure, but we work to keep your information safe.
Children
Our website is not intended for anyone under 18, and we do not knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
Contact us
Email: info@pelladreams.com
WhatsApp: +962 77 913 9746
Pella Dreams, Jordan